The RNV (Registry for Motor Vehicles, Boston's version of the 'DMV') closes at 5p on Fridays. I left work in Cambridge at 4:15p, took the Green Line subway to Park St Station, and proceed to run in the pouring rain in an attempt to get to the RNV before they close at 5p. I'm standing across the street from my destination, I can almost smell it (literally) and my iPhone says '4:59p'... I'm going to make it. Barely, but I'm going to make it. The clock strikes '5:00p' on my phone and as I reach to open the glass doors, a large Bostonian rent-a-cop impedes my progress by saying, "It's 5 o'clock, we're closed".
My heart sinks, I've just blown a good 45 min of prime work time to arrive at the RNV 60 seconds too late. I'm standing 2 feet from my destination in the pouring rain and was forced to turn around, walk away, and make another attempt Monday morning which involves standing in line for another hour and missing twice as much valuable work time.
Now, I know what you're probably thinking:
"@BMOSE, this is all your fault! Don't blame the security guard he was just doing his job! YOU could have left work earlier!" ...you are correct, I admit, this is no one's fault but my own, I should have planned better. But here's my point:
We are now at a place in society where I feel we've lost touch with the 'human' element. There will always be a need for rules, guidelines, and laws. However in doing one's job, there comes a time when we must remember who exactly we are dealing with. I encourage anyone who interacts with humans on a daily basis to keep this in mind. Whether you work in retail, manufacturing, services or sales. Whether you're a gardner, astronaut, pre-med student, waitress, CEO, or whatever. Keep in mind that you're not just dealing with an faceless email address, account number or some random out-of-breath guy who shows up at the doorstep of your place of business at closing time, soaking wet with a backpack full of registration papers and a broken umbrella. You're dealing with a person. Throughout your day, we all have opportunities to educate and provide value to our customers, co-workers, family, friends, and perfect strangers. We should continuously be looking for ways to utilize our resources in order to 'solve for the customer' and make other people's lives easier. As much as possible, try to empathize with the people you interact with and don't see things in black and white. If a small amount of effort on your part can make a big difference to someone else, put forth that effort. Because karma is bound to come back around, and next time it might be you left out in the rain.